Privacy Policy
Effective Date: June 1st, 2025
Encompass Counseling (“Encompass Counseling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit encompasscounseling.net or otherwise interact with our website.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide when you interact with our website, including when you:
Contact us by email, phone, or text
Submit information through a website contact or consultation form
Request or schedule a consultation or therapy appointment
Use our out-of-network insurance benefits resources
Communicate with us regarding services
Depending on how you interact with the website, this information may include your name, email address, phone number, and information you choose to include in a message or inquiry.
Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website platform or third-party services. This may include information such as your IP address, browser type, device type, pages visited, referring website, and general information about how visitors use the website.
This information may be collected through cookies or similar technologies and may be used to operate, maintain, secure, and improve the website.
How We Use Information
We may use information we collect to:
Respond to inquiries and requests
Schedule and manage consultations or appointments
Communicate with you about services you request
Provide information about Encompass Counseling
Operate, maintain, and improve our website
Understand website usage and improve the user experience
Protect the security and integrity of our website
Comply with applicable legal and professional obligations
We do not sell your personal information.
We do not use information submitted through this website to provide individualized medical or mental health advice through the website.
Health and Sensitive Information
Please do not submit highly sensitive or detailed health information through a general website contact form, email, or other communication method unless specifically requested and appropriate.
If you are seeking therapy, we will provide appropriate information about how to communicate and complete the intake process securely.
Information you provide through the website before becoming a client may not be protected in the same manner as information contained in a clinical record.
Therapy and HIPAA
Encompass Counseling is a mental health practice and may be subject to federal and state privacy requirements, including HIPAA where applicable.
This website Privacy Policy addresses information collected through the website and is not a substitute for Encompass Counseling's Notice of Privacy Practices, which applies to protected health information as described in that notice.
We do not make the website itself a representation that every website feature or third-party service is HIPAA compliant. Information about a specific service's privacy and security practices should be reviewed with the applicable service provider.
Third-Party Services
Our website may use or link to third-party services to provide certain functions, including website hosting, scheduling, insurance-benefit verification or reimbursement assistance, analytics, payment-related services, or social media features.
These third parties may collect or process information according to their own privacy policies and terms.
Third-party services that may be used in connection with Encompass Counseling's website or services include:
Squarespace, which hosts the website
ClientSecure/Acuity Scheduling, SimplePractice, which may be used for appointment scheduling
Thrizer, which may be used to assist with out-of-network insurance benefits and reimbursement
Other service providers that may be added or changed as the practice's website and operations develop
We encourage you to review the privacy policies of third-party services before submitting information through their websites or platforms.
Cookies and Similar Technologies
Our website and third-party services may use cookies or similar technologies.
Cookies may be used for purposes such as:
Essential website functionality
Security
Remembering preferences
Understanding website traffic and usage
Improving website performance
You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if certain cookies are disabled.
If third-party analytics, advertising, or other tracking technologies are added to the website in the future, this Privacy Policy may be updated to reflect those practices.
Email, Phone, and Text Communication
If you contact Encompass Counseling by email, phone, or text message, information associated with that communication may be retained as necessary to respond to your inquiry, provide services, maintain business records, or comply with applicable legal and professional requirements.
Please avoid sending sensitive clinical information through ordinary email or text unless you have been instructed to do so through an appropriate secure communication method.
How We Share Information
We may share information with service providers who assist us in operating our website or business, such as website hosting, scheduling, technology, administrative, or insurance-related service providers, when necessary to provide those services.
We may also disclose information when required or permitted by applicable law, including when necessary to comply with a legal obligation, court order, or other lawful request.
We do not sell your personal information to third parties.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information we maintain from unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure.
For this reason, please use appropriate caution when submitting sensitive information online.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide requested services, maintain appropriate business and clinical records, comply with legal and professional obligations, resolve disputes, and enforce applicable agreements.
Retention periods may vary depending on the type of information and the circumstances under which it was collected.
Your Choices and Rights
Depending on applicable law, you may have rights regarding certain personal information we maintain about you.
You may contact us to ask about information we have collected from you or to request that we address a privacy-related concern.
Certain information may be subject to legal, clinical, business, or other record-retention requirements, and those requirements may limit our ability to delete or modify information.
Children's Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through the website.
If you believe a child has provided personal information through our website, please contact us so we can address the situation appropriately.
Links to Other Websites
Our website may contain links to websites operated by third parties, including scheduling platforms, insurance-related services, and social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. Once you leave our website, the privacy policy of the third-party website you visit will apply.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how information is handled, please contact:
Encompass Counseling
KayLynn Aragon, MA, LMHC
Albuquerque, New Mexico
Phone: 505-456-2253
Email: Info@EncompassCounseling.net
Website: encompasscounseling.net